Welcome to our new website!
So, what’s changed? Well, quite a lot! Our new website doesn’t only sport a new look, it’s also got a new engine. And because of this, there may be a few things you need to be aware of before taking it for a test drive for the first time.
Existing Orders
If you log in to your account but can’t find an existing/outstanding order, fear not – we’re on it! Existing orders have not been transferred to the new site as we have completely revised our product range, but rest assured that we are aware of your order and are in the process of dispatching it to you as soon as possible. If you’d like an update, please get in touch with our team and they will be happy to assist.
Purchase History
Previous purchase history has not been transferred to the new site, but that doesn’t mean it’s completely gone. We can provide you with copies of invoices for previous orders via email; simply get in touch with our friendly team and they’ll be happy to assist.
Accounts
We have transferred the accounts of all our regular customers to the new website. However we were unable to transfer your passwords for security reasons. If you were a registered user on the old site, go to the “My Account” section on the new site and click on “Lost your password?”. Enter your email address and you will receive a password reset email to reset your password. If you find that your email address is unrecognised, contact us and we will make sure your account details are transferred over. Alternatively, you can just register for a new account if you prefer.
Credit Account Customers
If you’re an existing credit account customer, your online registered account needs to be activated before you receive your customised pricing and credit options. Here are the steps required:
- Go to the My Account section and register for a business account.
- Once you have registered and are logged in to your account, go to the Credit Account tab.
- In order to activate your 30 day credit account you will need your customer code and token. This can be obtained by contacting our accounts department via phone on (07) 3152 8100 or via the form on our Contact Page.
- Once you have received your customer code and token, enter these details in the required fields, click Save Changes and once confirmed you will have unlocked your pricing and credit account.
If you have any concerns or require assistance, please contact our friendly support staff who will be happy to help.
Product Changes
In an effort to streamline our offering and provide a faster user experience, we’ve honed the amount of products featured on our website. We will be constantly expanding our range and adding new products, but if you find an item that you regularly order isn’t on the new site, let us know! Just because you don’t see it, doesn’t mean we don’t have it.
Navigation
You’ll notice that we’ve changed the way you niche down to find products. Rather than having to sift through multiple layers of categories, we now have a streamlined list of categories and a comprehensive set of filterable attributes in our new product selector! Need a 10mm drill? Simply go to Cutting Tools > Drills and under “diameter” in the product selector section, choose “10mm”. The site will automatically filter the products to only display drills available in 10mm diameter – it’s that easy! And don’t forget that you can utilise our regular search option as well.
Live Help
Finally, if you’re having any issues with our new website at all, please reach out via live help in the bottom right hand corner of the screen. Our team is live online and available to assist from 8am to 5pm, Monday to Friday. If you’d prefer to speak to someone over the phone, simply give us a call and we’ll be more than happy to guide you.
